On The Top (“ONTHETOP.CO.UK”) owns and operate this Website. This document governs your relationship with ONTHETOP.CO.UK (“Website”). Access to and use of this website and the products and services available through this website (collectively, the “Services”) are subject to the following terms, conditions, and notices (the “Terms of Service”). By using the Services, you agree to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website may contain links to other websites which are not operated by ONTHETOP.CO.UK. ONTHETOP.CO.UK has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
1. Prohibitions
You must not misuse this website. You will not:
commit or encourage a criminal offence;
transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene;
hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”;
attempt to affect the performance or functionality of any computer facilities of or accessed through this website.
Breaching this provision would constitute a criminal offence and ONTHETOP.CO.UK will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
2. Accounts
You may use our website as a guest and also for you to be able to have full features of the website, you are required to create an account and specify a password. You agree to provide, keep and update accurate and complete information about yourself as required in the registration processes. You hereby agreed not to impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password, or other account information.
3. Ordering Products
Your order for Products is made when you submit to us by email, confirmation in respect of each Product that you wish to order from us, including the following details: (1) the color; (2) any personalization or customizations required to be made; (3) the shipping destination; and (4) the date by which the Products is are required (the “Order”). By submitting your Order, this does not mean that We have accepted it. Our acceptance of the Order will take place as described below
Once your order is received by us. it will be added to Our workflow system list for the next available day and scheduled for crafting. We will email you with confirmation of your order and request that you confirm the details to us in writing. We will also notify you by email at the time of sending the Invoice of any customizations requested by you that may take a considerable amount of time to fulfil.
4. Our Products
4.1 Our Site is solely for the promotion of our products and the images of the products on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products. The Products that you receive from us may vary slightly from those images.
4.2 Although We have made every effort to be as accurate as possible because Our Products are handmade, all sizes, dimensions and measurements indicated on our Site.
5. Payment
5.1 Payment of the full amount shall be made by the Customer upfront on the placement of the order.
5.2 All charges as displayed on the online website.
5.3 The Customer has no right to withhold payment or make set-offs or deductions from any payment due to it for any reason whatsoever.
5.4 Prices are subject to exchange rate fluctuation, and the Customer shall be liable for such additional amounts.
5.5 Payment shall be made using only approved payment method as per our company policies unless otherwise agreed by us (Stripe). No notification will be provided before shipment and charge. Once credit card information is given to us, we may retain that information on file to use to fill backorders or future orders without prior notification if other payment information has not been provided by you. All changes in the type of payment shall be provided to us before shipment.
6. Delivery
6.1 The goods shall be delivered to the Customer by our Couriers on such terms and conditions as shall be agreed to between the parties. All Tshirts shall not be held responsible by the Customer for the late/ delayed delivery of the goods by Couriers.
6.2 Any delivery note/waybill signed by the Customer, its authorised representative or its nominated agent shall be prima facie (at first sight) proof that delivery was made to the Customer as per the description and quantity indicated on the delivery note/ waybill.
6.3 All Tshirts guarantees that the goods will be dispatched at the agreed place and on the agreed date and time at All T-shirts’ risk. In the event that goods are not dispatched as agreed, the Customer shall have the right to accept delivery of the goods OR require delivery at the agreed date, time and place in the event the agreed date and time has not passed OR cancel the agreement without penalty and treat delivered goods as unsolicited goods and/services. (APPLICABLE IF CUSTOMER FALLS WITHIN THE AMBIT OF THE CONSUMER PROTECTION ACT)
7. Warranties
We warrant that your goods will be free from material defect of material, components, and fabrication when delivered to you. Any defective or non-conforming goods sent to you shall be immediately returned to us and, at your option, either full refund will be provided, or the defective Goods will be repaired or replaced or conforming goods will be shipped under the current company policy. In any event, defective or non-conforming goods must be returned to us no later than 14 days after delivery to you.
8. Return and Refund or Exchange Policy
You can return the item(s) within 14 days after delivery and ask for a full refund. If you receive damaged item(s) or if their size/colour does not match with what you ordered, we will issue a full refund, or we will send you a new product for free. Please contact us to make a claim. After receiving your claim, we will normally respond within 24 hours.
Except in cases where a return or exchange is not available to you (for example, closeouts, sales, special discounts or promotions, or where otherwise stated) any retail Goods purchased which you do not wish to keep may be returned to us, subject to the terms hereof. All such unwanted goods must be returned in completely original condition and may not be used or washed and must still be tagged with original tags. All such unwanted goods must be returned to us no later than (______) days after delivery to you. If we receive such unwanted goods within such (_____) days, you may exchange such goods for other item(s) of equal value to the original purchase price of the returned goods or receive a refund of the full purchase price, exclusive of all freight and delivery charges, insurance and handling fees, applicable taxes (including sales and use taxes), excises, duties and import fees, all of which you shall pay or reimburse to us.
NB: Note that there is no Refund or Exchange for the mistake made by the customer. We advise you to be very careful about when ordering.
9. Cancellation Policy
Cancellation is not acceptable when the item is already in the production process. It is only allowed when the item(s) has not been produced nor shipped. Therefore, we advise our potential customer to carefully understand their request and give the appropriate details of how the customize product should look like before ordering.
If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel and you have already paid for the goods, you will receive a full refund. Both parties must have reached an agreement before cancellation can be granted.
10. Indemnity
You agree to indemnify, defend and hold harmless ONTHETOP.CO.UK, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
11. Variation
ONTHETOP.CO.UK shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and any page of this website.
12. Invalidity
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the terms of service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
13. Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
14. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
15. Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and ONTHETOP.CO.UK.